TERMS AND CONDITIONS
How long will I have to wait for my jewellery?
As each item is made to order delivery times are usually 6-8 weeks from date of order, however if you are in a hurry we can usually accomodate you.
If you need your items quickly please email us first and we wil let you know a delivery time for your order.
How much will delivery cost?
Delivery charges are as follows. Deliveries will require a signature on arrival.
Orders Under £45.00 – £4.50 using next day secure signed for and insured delivery Over £45.00 – £7.25 per order, there is no limit to the amount of jewellery purchased as long as it will fit into our larger tiara boxes.
PLEASE CONTACT US FOR WORLDWIDE DELIVERY CHARGES
What if I’m not happy with my jewellery?
We want you to be so delighted that you can’t help telling all your friends! When you receive your jewellery if for any reason you are not completely satisfied, please return it to us at:
Rocks for Frocks, 3-4 Great George Place, Liverpool, L1 7AG
including all original gift packaging and taking care to make sure the jewellery is adequately protected.
Please return the jewellery to us within 7 days of receipt stating you would like a refund (you can always call us first). Postage for returns is at your own expense, but we recommend you send it recorded or special delivery. We will let you know when we have received the jewellery and you will receive an email confirmation for your refund.
Exchanges or credit notes are available for items returned after seven days.
Please return the jewellery to us within 30 days of receipt stating what you would like to exchange it for or if you prefer a credit note (you can always call us first). Postage for returning items to us is at your own expense, but we recommend you send it recorded or special delivery.
We will let you know when we have received the jewellery and you will receive an email confirmation for your exchange/credit. You will be charged postage for the replacement item at the appropriate cost (see Delivery Costs above).
The Refund and Exchange Policy does not apply to bespoke orders
Please return the jewellery to us (or call first) explaining the fault. If the item is faulty, we will refund the cost of the item, including original delivery costs to you, plus delivery costs incurred by you when returning the item to us by postal service.
Can you repair an item I bought from you a while ago?
In most cases repairs to items will be made free of charge for up to six months from date of purchase, after which time a charge may apply. Your legal rights are not affected.